Accounts being Deleted because they're so Old

#0 - Oct. 23, 2010, 1:52 a.m.
Blizzard Post
3 years ago, I made an account on World of Warcraft. I bought vanilla WoW retail, as well as Burning Crusade at retail (meaning, I bought the physical CDs). I played it for a while, then went on a hiatus.

3 years later, the email address that I used with my old account is long gone. And the computer that I used to play WoW on 3 years ago is pretty much dead (although, I could probably wipe the hard drive and reboot it and hope it works). I decided to play a trial of the game to see how much it's changed. I made a new account with a new email address. Afterwards, I decided to buy the game. I went to enter the authentication key from my retail vanilla WoW from 3 years ago, and it wouldn't work. I noticed that my Night Elf Warrior from 3 years ago, Krugohaul, wasn't in the armory, either (although when I DID search for my old character, the database found it, but it said that the character was not available when I tried to check out my character's armor and weapons and what-not through the armory. It's like my old account disappeared from the face of the earth.

Here's my problem: the authentication key for both of my vanilla WoW and Burning Crusade games were used on my old account, and I cannot retrieve my old account because Blizzard's database says it does not exist. I cannot use my old authentication key on my new account, just because I haven't played on my old account for 3 years?

Does this mean I have to buy new copies of vanilla WoW AND Burning Crusade? Or is it possible I could uninstall WoW from my old computer and hope that authentication key can be used on my new computer? I really hope I do not have to buy the games again, because I will lose a lot of faith in Blizzard if that happens.
#6 - Oct. 23, 2010, 4:18 a.m.
Blizzard Post
As others have already mentioned, accounts just don't disappear. Possibly compromised and misappropriated, but they exist somewhere - somehow.

CD keys can only ever be used once. A new account would require new keys.

Billing may very well be able to help you locate this, I'd suggest a call if you can. Documentation may be necessary, but if it is, they'll inform you what will be needed.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246