Your ticket has been escalated.

Q u o t e:
How many days should I let my ticket sit at "escalated" before I just give up?

I remember when tickets would get a response within a few hours. This is not a good area to cut corners.

I can assure you corners have not been cut, Greybird. We have only continued to hire more Game Masters.

Just prior to the patch, we had queue times as low as 1-3 hours wait time. However, after a massive patch like 4.0.1, it should be expected for queue times to jump rather drastically (though they certainly are much higher than we would prefer). We will continue to work at them each and every day to reduce your wait time, but we do ask that you have some patience with us while we try to reign in this beast of a queue. >^.^<

As for your question, I would not give up on your petition. Regardless of the length of time it takes, you *will* receive a response. All of our petitions receive a response, and in the exceedingly rare cases that they "don't," it's quite likely the response was sent to in-game mail or your registered e-mail address where it may be easily missed by a player.

The first petition you submitted regarding a profession issue, Dintro, was addressed in 6 days and 21 hours. The second petition you submitted was answered in 3 days and 12 hours. Your currently submitted issue has been in queue for 18 minutes.

Not quite 8 days, slightly under 7- which is the estimate that has been provided the last few times on our Twitter feed. I understand the wait time is frustrating - trust me when I say it frustrates us as much as it does you guys to have long queues. I also know it's easy to embellish a bit on how long you've waited, as time can be a very deceiving mistress.

But I do agree with you. The wait times are nowhere near the level that we want them to be. And we're working on it - as I've already stated in this very thread, just prior to the patch, our queue was incredibly low, much lower than even a day's response. And the assumption that we have cut our crew is just blatantly false - we have done nothing but increase our staff over time, and it is an effort that is ongoing at all times. Unfortunately, simply throwing people at the issues does not always resolve them. Many of these situations take more than just manpower to solve.

Q u o t e:

I submitted my resume for a GM position quite a long time ago and never got any feedback whatsoever from Blizzard Entertainment. I have gaming experience and a bachelor's degree. However, I didn't even get a e-mail requesting a interview or just letting me know that I won't be considered. I'm not so sure you guys are hiring.

I'm afraid that as I am not part of our hiring crew, I can't really address that question. It's possible you hit us at a time when we were not bringing on new employees, but in the training process for recent hires. Hiring on Game Masters is a lot more than just accepting resumes and new people into the ranks. It takes time to train those new employees, and time to ensure that they fit the bill for providing the epic customer service that we aspire to.

But it is all part of the hiring process - so to say that we are always hiring is accurate, though to say we are always accepting resumes may not be. Hope that provides some clarity.