Account unlock

#0 - Oct. 26, 2010, 1:08 a.m.
Blizzard Post
a few months ago my account got hacked due to sercruity issues, when i tried to come back and play a few weeks ago i gained access back to the account but when i tried to log in it said it was locked so i emailed blizz several times and they said i need to send a fourm in via fax so i did still no reply back was wondering if that was my only option or if blizz even received my fax also i have gotten emails from blizz saying the charactars have not been changed gold is intact and things like that maybe they forget to unlock probably unlikely but mistakes happen. thanks
#2 - Oct. 26, 2010, 8:46 p.m.
Blizzard Post
Kleric,

Can you provide me the name and realm of a character on the account you are trying to recover?

While we are unable to assist with account recovery, via forums, I'd like to make sure your issue is being looked into.