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Authenticator Issue

Forum Avatar
Pheónix
#0 - Oct. 23, 2010, 8:10 p.m.
Blizzard Post
To whom it may concern,

I've sent a email from another account I made however after having my hotmail hacked sometime ago they would not accept my email on this issue due to being a different email, Problem is I have misplaced my authenticator and wish to have it removed from my account so I can change my details.

Luckly my info was still saved to login to forums from my home PC, I'm hoping I can find my authenticator soon but until then I need to have it removed on my battlenet account which is linked to this character and account I am now speaking to you on.

Kind Regards,

Pheónix
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Orlyia
#1 - Oct. 23, 2010, 8:21 p.m.
Blizzard Post
You want to call Billing on this, Pheónix. They may very well need further identification documentation, but they can tell you exactly what - if anything, they need.

This is not something that is done lightly, that is for your protection.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246
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Orlyia
#3 - Oct. 23, 2010, 11:47 a.m.
Blizzard Post
Posting emails in public places is just a really good way to be targeted for phishes, so I've removed those for you :)

This is another issue where I'd encourage you to speak with Billing. I'm sure you can appreciate why we can't give out information at all until we are certain who it is on the other side, that again...is for your protection.