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Please help, My account was hacked.

Forum Avatar
Buraul
#0 - Oct. 27, 2010, 7:32 p.m.
Blizzard Post
Hello,

I logged off around 1am on 10/27/10 and attempted to log on around 1pm 10/27/10 and my account did not work. Someone had changed my password (though I never received an account password change email)

I then proceeded to go through the account management and change my password to something else so that I could log on.

ALL of my 80's were naked. All of my armor had been sold, all of my bags are empty, and all of my gold is gone.

Please help! I will not be able to respond until 10pm tonight (10/17/10) and no one is currently answering my ticket.

Thank you

--Bur
Forum Avatar
Roraks
#3 - Oct. 27, 2010, 8:15 p.m.
Blizzard Post
Your in game ticket regarding compromise is currently in queue, Buraul. Our game masters will further look in your issue and do everything they can to recover your missing items.

I would like you to take this time to secure your computer as it well help prevent future compromises.
  • Computer security, should be a top priority. If your computer is infected with a keylogger, your account information can get out regardless of how creative your password is. Run multiple virus scans and remember that there isn't a single anti virus program that will catch every single virus out there.
    Secure Your Computer: http://us.blizzard.com/support/article/30805

  • After securing your computer, change the password associated to your battle.net account and personal e-mail account. Make sure your battle.net password is completely different than your e-mail password.
    Secure Your Email Address:http://us.blizzard.com/support/article/30806
In addition to computer security, you may wish to look into obtaining a Blizzard authenticator for your account. The blizzard authenticator is designed to prevent unauthorized access to your account and is ultimately the best way to protect your account.

Battle.net Authenticator FAQ - http://us.blizzard.com/support/article/24660

Battle.net Authenticator (United States) - http://us.blizzard.com/store/details.xml?id=1100000822
Battle.net Authenticator (Canada, Australia, New Zealand and Latin America) - http://us.blizzard.com/store/details.xml?id=1100000823