Pre-sale charged but not processed/shipped

#0 - Oct. 26, 2010, 6:53 p.m.

Hello,

A few weeks ago when you guys were running the Blizzcon 48-hour store sale, I purchased about $200+ worth of merchandise. A partial shipment was processed sending out two posters which I have currently received. However the other $185.00 worth of merchandise has not been processed on the order status page. All I see is Pre-sale, however my credit card has been charged. The expected ship date is 10/21 and it is now 10/26. I would like some information in regards to at least the status of my order so I know that somebody didn't just run off with my money. I cannot find any information on the forums in regards to the situation. If I had known this was going to happen, I would've purchased the merchandise directly when I was at Blizzcon. There is alot of frustration in the past several days when attempting to reach a customer service representative for some information as the queues have been constantly full and nobody has responded to my email inquiry. Because the Blizzcon ticket was purchased under a friend's account the merchandise had to be ordered this way also according to a phone representative. The account information of the persons in-game name is Hivvy and the realm is Ursin. My order number is #14965751.

I would greatly appreciate it if somebody could atleast give me an ETA or status update on my order.

Thanks and have a great day

-Rich

Harlsoco

#7 - Oct. 26, 2010, 8:19 p.m.

At this time there is not much information we are able to provide on the status of BlizzCon presale orders, Pluta.

I can assure you we have not forgotten about you in the least and that no one has “run off with your money”. The BlizzCon presale orders are still being processed. In fact, I show your order in our database awaiting processing.

I will gladly update the thread when I have additional information to provide.

Harlsoco

#8 - Oct. 29, 2010, 3:06 p.m.

Hello once again, Pluta.

I wanted to give you an update to your question concerning BlizzCon presale orders.

In case you have not seen the update, it was posted by Bashiok in the BlizzCon Discussion Forum on 10/28/10:

Pre-Sale Shipping Delays
http://forums.worldofwarcraft.com/thread.html?topicId=27497529783&sid=1

Q u o t e:
Due to an error in our shipping process, BlizzCon items ordered during the pre-sale have been delayed by approximately two weeks. We're expecting all items to now be shipped by November 3.

The intent of the pre-sale is of course to allow you to buy your items ahead of time, and get them as close to BlizzCon as possible, if not before. These issues, while unforeseen, are entirely regrettable and we apologize for any inconvenience they've caused. We're working to get you your goodies as soon as we possibly can.

Thank you for your patience.

I hope this helps in some way.