<3 Ty Gm's For Teh Help (Resolved)

So... I am pretty sure I was patient for about a week waiting for customer support help.

When I log on at 3am because I cant sleep I see my ticket was finally answered, Hopeful that my week long wait wasn't in vein, they tell me they missed me and were unable to help me because they related a raid from earlier this week, instead of when it happened from a raid two weeks ago because it took so long to service my ticket and told me that "All Shadowmourn Shards were looted." when they were not.

So. I resubmit the ticket to clarify the information and get disconnected while doing a quick Headless Horseman run. I kid you not, I was disconnected for about 10 seconds and log back on to see they say "we missed you, but we are unable to help you with your problem because we lack the tools."

Seriously? Are you kidding me? You lack the tools to help me? Im terrified now to log off because I may miss the chance for customer support because apparently I need to be logged on to get help.

Your user base should not feel like this. Ive been playing WoW for over four years now and I have never seen this kind of thing before... I am thoroughly disappointed, frustrated, and tired...

My original problem was simple... Oct 16th I lost a Shadowmourn shard because of a loot error with Gunship. The ML didnt work and it said everyone had free roll on the items. Three people were able to roll on the Smourn shard without a problem, so we all passed because normally if that happens, the ML hit needs on all the items to distribute the loot. However, we did not know that when he looted all the items from the chest he was unable to loot the Smourn shard because its a quest item. So when the chest closed the chest disappeared with the shard.


Update -

"Unable to verify the loot."

Ill just call customer support on Monday, as it seems there is no way that in game support will be helping me because they lack the tools to do so. There was three other tickets and including the loot master who did verify the loot, but instead whoever worked at the time just closed those tickets instead of taking ten minutes to verify information. Which is also complete garbage because the first ticket I got back was "All Shadowmourn Shards were looted." then "Sorry we lack the tools." Then "We cannot verify the loot." Which your last ticket contradicts the first "solution" you gave to my problem.

I am not happy.