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Account disappeared

Forum Avatar
Falliel
#0 - Oct. 23, 2010, 5:50 a.m.
Blizzard Post
Hello there,
I was today playing on my World of Warcraft account when after my game crashed I tried to log back in and I kept getting a message sayingmy trial had expired, but I've had this account for a long time now, and my paid game card is not even close to expiring.
I thought I should check battle.net, and when I log in, my main account disappeared, all I can see is my PTR account and a trial I made a while ago.
I really don't understand how it disappeared, I didn't get any emails related to that, I can still log in my battle.net account, which makes me believe I didn't get hacked. It just happened all out of sudden.

Thanks for your support

PS: This is not my account, when I try to post with mine, it says I don't have a WoW account attached.
Forum Avatar
Orlyia
#8 - Oct. 23, 2010, 9:27 a.m.
Blizzard Post
You may wish to contact Billing on this, but as stated above, if the account isn't under your name, well, it's not really your account.

I'd at least need a character name/realm to locate this account, but I may not be able to divulge much information.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246