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Faction Change Mess

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Charmfire
#0 - Oct. 21, 2010, 5:13 p.m.
Blizzard Post
It's been days since I put in for a faction change and not a word. I've done them before and it's been instantaneous. My friend did one at the same time and his took under an hour. I checked the transactions page and it says I could cancel and not be charged, but according to my bank I've already been charged. :(
Anyone else having the same issue?


Edit: Ok, I understand the charge thing now. It's why the faction switch is taking so long now I don't understand.
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Harlsoco
#4 - Oct. 21, 2010, 7:46 p.m.
Blizzard Post
I am sorry to hear you are having an issue with completing the Faction Change, Charmfire.

The issue you are experiencing appears to be related to the payment method being used. You may wish to contact the financial institution to make sure there are enough funds in the account and to ensure there is not any sort of block that has been placed on the card.
Q u o t e:

I checked the transactions page and it says I could cancel and not be charged, but according to my bank I've already been charged. :(

We will not bill you until the transaction completes. It may appear as though you were charged since the transaction is pending. You may wish to cancel the Faction Change completely once more and perhaps try another method of payment. Alternatively, Account Services may be able to assist with processing the payment over the phone.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time

How to contact:

Contact page: http://us.blizzard.com/support/article/contactbilling
International contact page: http://us.blizzard.com/support/article/international