#11 - Oct. 21, 2010, 12:43 a.m.
Pre-paid cards such as the ones you describe using, Alcahealic, may sometimes be used but are not actually a supported method of payment. Registering the card to your address does the trick most of the time, but if that does not seem to help, you may need the direct assistance of one of our Billing & Account Services Representatives for this issue.
While we are experiencing high volumes of calls, remember that if you receive the "full queue" message that it is best to hang up and try again.
Billing & Account Services Hours: 7 AM to 8 PM Pacific Standard Time
How to contact: Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628
E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml