Faction Change from alliance to... alliance?

#0 - Oct. 27, 2010, 4:09 p.m.

Earlier this morning I did a faction change on my human paladin. Nothing was in his mailbox or on the auction house, my card wasn't declined, etc. The change was shown as pending, and then complete, so I logged back in only to find that he was still a human with no options to change anything.

I waited until Customer Service was open then called, and a very new-sounding representative told me that "it uh might be a glitch," and that he's canceled my transaction and I should just re-submit it.

I then logged out of my account completely, logged onto the Battle.net website and again went through the transaction, again getting no indication that anything is wrong. Again, after a while it went from pending to completed, so I logged onto my account and sure enough he's still a human.

The phone queue is currently full. Could someone please give me insight into what's going on?

Harlsoco

#1 - Oct. 27, 2010, 5:04 p.m.

Q u o t e:
Earlier this morning I did a faction change on my human paladin. Nothing was in his mailbox or on the auction house, my card wasn't declined, etc. The change was shown as pending, and then complete, so I logged back in only to find that he was still a human with no options to change anything.

I waited until Customer Service was open then called, and a very new-sounding representative told me that "it uh might be a glitch," and that he's canceled my transaction and I should just re-submit it.

I then logged out of my account completely, logged onto the Battle.net website and again went through the transaction, again getting no indication that anything is wrong. Again, after a while it went from pending to completed, so I logged onto my account and sure enough he's still a human.

The phone queue is currently full. Could someone please give me insight into what's going on?

This is somewhat puzzling, Pyts.

After completely exiting the game to your desktop and re-launching; when you log attempt to log into that character to do you see the Faction Change icon? Did you by chance perform the Faction Change while you were logged into the game?