Second Acct rejected CC info

#0 - Oct. 27, 2010, 1:09 a.m.

So, I created a second account and entered my CC info to upgrade from trial. At this point, the CC was accepted.

I went through the steps and was prompted to enter the CC info for subscription. Upon doing this, the website rejected it and told me the information was incorrect. I tried again, to make sure I entered it correctly but to no avail.

Looking at my battle.net, it seems as if the upgrade went through but not the subscription. Can this be confirmed?

Secondly, if I find there are multiple charges to my CC for the subscription, can I handle this easily through Billing?

Thank you in advance.

Roraks

#1 - Oct. 27, 2010, 1:36 a.m.

Q u o t e:
Upon doing this, the website rejected it and told me the information was incorrect.

If the message stated specifically that the information is incorrect, the only cause is mistyped information.

Make sure you have verified:

Card holder's First and Last name
Full Card Number
Security Code
Prepaid cards will not always work

**NOTE** For security purposes, please do not post any of the above information on the forums.

Q u o t e:
Looking at my battle.net, it seems as if the upgrade went through but not the subscription. Can this be confirmed?

The upgrade went through successfully.

Q u o t e:
Secondly, if I find there are multiple charges to my CC for the subscription, can I handle this easily through Billing?

Multiple charges would most likely be considered funds held. Our billing and account services does not have any control over funds held. These funds will normally be dropped after a few days.