BGS are Broken: Can't Enter

Q u o t e:
9 hours later and not one response from a blue on what is going on or if we can ever do bg's again. What horrible customer service.

It is very difficult for me to determine whether or not this is a server side or a player side issue - especially given the small amount of players this appears to be affecting, and the limited information provided in this thread. If this was server side, I'd imagine this thread would be much larger, or we'd have received a greater number of petitions on this issue.

That being said, I must ask if you all have attempted a FULL Reset UI as part of the troubleshooting process. This process is integral in helping us determine whether the issue lies not in the client, but on the server. I would appreciate it if a few of you could try this out and let me know if it resolves the issue. I see a few people deleted their Cache and WTF folders, but to ensure that an addon or older addon data is not causing an issue, the Interface folder needs to be either temporarily removed or also deleted.

Common Display Issues
http://us.blizzard.com/support/article/20377

On that note, please be advised that blue responses are not guaranteed in these forums - other players are here to assist where possible, and we encourage those kinds of helpful interactions. We may not always be able to respond to each thread posted, despite how much we would like to be everywhere at once. >^.~<

Q u o t e:
I removed cache, wtf and interface folders and I am still having the same problem.

Thanks, Mercious. I was doing some digging while waiting for a response, and it looks like there is a report in on this issue. If I am able to provide an update, I will do so as soon as possible. >^.^<

Thank you very much for further testing folks.

Remember, it never hurts to reset your UI, especially if it hadn't been done since the latest patch :)

In this case, this does look like it's a more technical issue and our techs have indeed been made aware and are currently looking into a resolution. So, it's not you. Unfortunately, I do not have any more information at this time - other than it's being actively investigated.

We do thank you very much for your patience.

Q u o t e:


Ya I know, I'm just not used to having to wait an entire day to find out what is going on.

We can certainly understand the frustration, Mercious. We normally provide updates as we receive them. Hang tight is all I can ask for at this time. :/

Definitely continue to report these issues as you see them. Thanks.

Thanks for the information guys. Sorry I was unable to provide an update sooner, but it's been a crazy whirlwind of meetings this morning. =>.<=

The battleground servers were restarted this morning as part of the troubleshooting for this issue. It seems there are still outlying cases of players reporting issues, so I do appreciate if you guys can continue to keep me updated on the experiences you are having. I'm keeping an eye on the situation, and once I am able to provide more insight, I will!

We should be seeing restarts to help address this in just a few hours, this is still an issue under scrutiny.

You may also want to pop into this thread on General.

http://forums.worldofwarcraft.com/thread.html?topicId=27387366462&sid=1&pageNo=1

Q u o t e:
Your response is to say we encourage other players to provide the answers.

O_o. No, we are simply asking players to rule out the possibility of the issue being client side.

Q u o t e:
How are players outside of Blizzard supposed to know why the BGs went down if they don't get a response from a Blizzard employee on some level?

We are not expecting players to know the root of the cause. As Nevalistis mentioned, the amount of players reporting this issue is very low. This is not to say that the issue does not exist, but rather that the cause of the issue may be elsewhere.

Q u o t e:
You then make the troubleshooting of the issue the players problem. Every time there is an issue we need to delete our WTF and Cache folders for you. It is one of the reasons I don't even bother contacting you people.

The amount of issues that are resolved by this step is much higher than you may think. The reports we are receiving are both related to BG icon disappearing and not being able to enter or leave a BG. In this case your UI plays a big role and as you may be aware, addons have been known to cause all sorts of issues.

Q u o t e:
BGs were working when I went to sleep and now they are not working when I got up. Nothing has changed between the time I went to sleep and the time now

This is like saying you drove your car today, woke up the next day and the car won't turn on now. While nothing changed overnight, something that was there before may be the root of the issue. In this case addons or corrupt cache data.

Q u o t e:
but again I must delete my WTF and Cache folders for you and then troubleshoot the issue for you.

Yes, this is a simple troubleshooting that should take no longer than 2-3 minutes.

Also, for future reference you may want to try checking out all of the responses we have provided before posting. This issue is still being looked into currently and we have stated that we will provide an update once we have additional information.