Problem with scroll of resurection

#0 - Oct. 26, 2010, 1:51 a.m.

I am trying to cast a scroll on a friend who has been gone for several months (9!)

The problem is while he was inactive he was hacked, the hacker paid for the account with a stolen credit card. The credit card was charge backed and now it shows my friend owes blizz for that month. (Hence I can't scroll him) He hasn't had time to call in and I was wondering if a CS could look at it for him?

(Character Nuaid on Eldre' Thalas)

Please help him he has the elementium I need! LOL

Zenlyth

#2 - Oct. 26, 2010, 2:02 a.m.

Heya Kayliee,

Unfortunately, your friend will need to call in to Account service to get this fixed. There really is not much I can do on this end.

Account Services

Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

[email protected]

https://us.blizzard.com/support/webform.xml

Please understand that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time.