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Account recovery questions.

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Idpcandii
#0 - Oct. 25, 2010, 4:05 a.m.
Blizzard Post
I stopped playing around early july and when I wanted to come back to the game in the past month I found out my account had been hacked. I tried sending in emails but got no where that way and calling up is a hassle because of the time zone difference (I live in Australia).
I decided to just start again on my new account but now I changed my mind and want to recover my account.
Should I ring up or can I just send in the account recovery form (the one with the "updated account information")?

Thank you!
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Orlyia
#5 - Oct. 25, 2010, 11:59 a.m.
Blizzard Post
If you need assistance trying to regain control of an account, calling would be the most expedient way to get this looked into.

Do keep in mind, Billing is open 7 days a week, 13 hours a day. Also keep in mind that if this happened back in July, we may be limited on the assistance we can provide - but we'll happily investigate this for you.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246