#10 - Oct. 21, 2010, 1:24 a.m.
Can you? Certainly. Will that help you resolve an in-game issue any differently then submitting a petition would? No.
If you were to contact our Billing and Account Services department they may be able to submit a petition on your behalf but it would go into queue as a petition you submitted.
I am sorry for the response you received, it looks like they missed the last line in your petition. Though information is important to help us look into your request it looks like it may have lent itself to a bit of confusion. If you wish to provide feedback regarding your interaction with our In-Game Support staff please write to
[email protected].
Our petitioning system has had some improvements implemented, one of which is that if you require additional assistance you can click the button "Need More Help" and you will be added to a special queue which will be responded to much more quickly.
Q u o t e:
You do understand the response you got was 100% correct?
The answer was, but I believe what Chuchillo's core issue is that they requested a restoration that was missed.
