I would like a apology from Blizzard

#0 - Oct. 19, 2010, 8:18 p.m.

I called Blizzard technical support today, and was assured that the d/c bugs in instances would be fixed during the maintenance period. Unfortunately, I was lied to. I don't appreciate this at all and that stupid /script fix doesn't work for me- I still get dc'd. All I want is a apology and a ETA would be very nice on when Blizzard will actually fix or even address these issues. I am seriously not even wanting to log on anymore because WOW is just incredibly buggy. Ok, that is putting it nicely, it is horribly buggy- worst ever playing experience I have ever had.

Vrakthris

#11 - Oct. 19, 2010, 10:39 p.m.

Q u o t e:
I called Blizzard technical support today, and was assured that the d/c bugs in instances would be fixed during the maintenance period.

I am very sorry for any confusion that was caused, Coleturner. Are you certain that you were told that the issue will be resolved with maintenance or were you told "that we hope to have the issue resolved with maintenance"? It is rare that a member of our staff would give an absolute like that since neither Tech Support or In-Game Support is made aware of what hotfixes or other resolutions and changes will be going in at any given time. Even if we are made aware we understand that until the patch or hotfix is actually applied and the resolution confirmed anything can happen.

In either case if you would like to provide your feedback regarding your interaction the appropriate point of contact would be to write to [email protected].

Unfortunately we are unable to provide an ETA, though our Quality Assurance and Development team is actively working on a resolution when that may be found and implemented has no determinable time frame.