#3 - Oct. 15, 2010, 12:18 p.m.
In order to make sure the correct account get's fixed, it's recommended that your friend calls, Ostrich. However, if you know the e-mail address your friend used to create the account, you may also call in.
For future reference, you may wish to keep the same thread going instead of creating a new one as it will be easier to track and reply to.