Husbands account suspended

#0 - Oct. 15, 2010, 9:09 a.m.

My husbands account was just suspended while doing his daily's.

He recieve and email saying there was complaints against him for using bug and exploits in an email to him.

Can a blue help look into this? He just casually plays and I know he hasn't done anything wrong. This is deffinetly a mistake. He said he wrote an email, but they said it could take several days to get a response, and the suspension is 72 hours, so what would be the point.

His character that he plays is the one in question in the email from blizzard.

Character - CovÃªt
Realm - Illidan

Please look into this. He can't post in the forums either. He would never do anything to harass or exploit. He's not that kind of person. And the lack of information regarding what he suposedly did is not very nice. It's like :

"You did something wrong. We are not telling you what you did wrong, but we are going to punish you anyways."

Thanks in advance.

Starla

Orlyia

#1 - Oct. 15, 2010, 9:12 a.m.

Q u o t e:
He recieve and email saying there was complaints against him for using bug and exploits in an email to him.

I strongly suspect from this wording he was phished. If he responded to a phish - then he was likely compromised and the account action sprang from that.

Do you have that email - and could you check the internal routing header to see who REALLY sent it?

Orlyia

#6 - Oct. 15, 2010, 9:24 a.m.

Q u o t e:
there was complaints against him

That was what initially made be suspect a phish. That sort of wording is common in a phish - and not actually what our letter says :)

But I do see this, I also see his 3 emails awaiting a response. This is going to have to be reviewed by account administration. The purpose of a review - even if it isn't done until after the natural expiration of a suspension is to make sure there are no lingering black marks on a record if indeed a review finds an action was in error - so it's very worth appealing if you feel a mistake was made.

I do apologize, I should have looked into this prior to my first response, that particular verbiage is very common in phish reports - and even ingame tells from compromisers.

Orlyia

#14 - Oct. 15, 2010, 9:56 a.m.

I could well be after the suspension before he hears on a review.

And I'm afraid we cannot discuss specifics, nor can we even really discuss another's account in cases where we can get more specific - not even to a spouse.