Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

*Sigh* Error 202... Again.

Forum Avatar
Shâmrock
#0 - Oct. 15, 2010, 4:07 a.m.
Blizzard Post
I'm trying to upgrade my vanilla WoW account to TBC and I'm receiving Error Code 202 (Error 202: We were unable to process your request with the information provided. Please consider purchasing a retail copy of the game or contacting <a href="http://us.blizzard.com/support/article.xml?articleId=20606&rhtml=true?rhtml=y">Billing and Account Services</a> for further assistance.). This same thing has happened when I tried to upgrade my trial account to a normal account. I know there's probably no fix for this but if a blue could at least post and explain WHY this is happening it would make me feel better about this.

Please fix this! Don't you want my money? ;)

Additional info: Bank of America card, all info correct, balance can cover the TBC upgrade, my I.P. address corresponds to the zip code the card is under, this has happened before while trying to purchase vanilla WoW, but not while subscribing to WoW.

And if the inevitable happens and someone suggests that I call Billing could you please describe the process of the billing phone call?


Thanks in advance.
Forum Avatar
Vrakthris
#1 - Oct. 15, 2010, 4:11 a.m.
Blizzard Post
Q u o t e:


Please fix this! Don't you want my money? ;)


Of course, Shamrock, but this may not be something that can be "fixed", as it were.

"Error 202" usually indicates that the provided payment method is incompatible in some way with the selected online purchasing system (in this case, a digital upgrade). This doesn't mean that the payment method is invalid or in poor standing. Rather, it's just a sign that something isn't syncing up with the online transaction.

In these situations, it's sometimes best to first ensure that the account's billing information is up to date. If everything looks good and you are still getting this error then you may wish to contact our Billing & Account Services department by phone. Our representatives will be happy to work with you and assist with your transaction in any way possible. :)

Billing and Account Services
    Live Representatives Available 7 days a week, 7am to 8pm PDT/PST
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283


Good luck!