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Got charged twice for a Faction Change

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Jindalma
#0 - Oct. 20, 2010, 8:06 p.m.
Blizzard Post
Im not sure if this is the right place but your free to move it if needed.
Earlier tonight I qued for a Faction change on my mage. Well then i remembered that my card didnt have cash on it and that my wife had taken it out this morning so i canceled it. Well then she informed me that she had put some money back into the account. So i redid it. Well after looking at the account AFTER the faction change, i notice i have TWO Charges for it.

what do i need to do to fix this, cause i thought the first one was canceled.

10-20-2010 *DEBIT AUTHORIZATION Oct20 01:38a
AT 01:38 BLIZZARD ENT*WOW S BLIZZARD.COM $ 31.98
10-20-2010 *DEBIT AUTHORIZATION Oct20 01:19a
AT 01:19 BLIZZARD ENT*WOW S BLIZZARD.COM $ 31.98



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Zenlyth
#5 - Oct. 21, 2010, 1:18 a.m.
Blizzard Post
Heya Jindalma,
Q u o t e:
Im not sure if this is the right place but your free to move it if needed.
Earlier tonight I qued for a Faction change on my mage. Well then i remembered that my card didnt have cash on it and that my wife had taken it out this morning so i canceled it. Well then she informed me that she had put some money back into the account. So i redid it. Well after looking at the account AFTER the faction change, i notice i have TWO Charges for it.

what do i need to do to fix this, cause i thought the first one was canceled.

10-20-2010 *DEBIT AUTHORIZATION Oct20 01:38a
AT 01:38 BLIZZARD ENT*WOW S BLIZZARD.COM $ 31.98
10-20-2010 *DEBIT AUTHORIZATION Oct20 01:19a
AT 01:19 BLIZZARD ENT*WOW S BLIZZARD.COM $ 31.98



I was able to verify, that the first transaction was canceled as you stated Oct. 20, 2010 at 5:19 AM, and the other transaction on Oct. 20, 2010 at 5:38 AM was completed.

The Oct. 20, 2010 at 5:19 AM charge will come off, once the Oct. 20, 2010 at 5:38 AM charge actually posts on your account.

If you have any further issues with this situation, please contact Account services here:

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