Quick Question about a Ticket

I've forgotten how long ago I put in the ticket on this alt, about 3 days-ish I think, but I'm wondering if one of the CS Reps here can possibly peek at it and explain a bit about why it was escalated?

It was a ticket to ask a question about the new experience gain mechanics while gathering and how it works, but after about a day, the ticket was escalated without explanation or reply. I checked my email and nothing there to explain it either.

So, now I'm a bit concerned. Does the escalation mean that what I asked about was a bug or unintended mechanic, or did I do a poor job of explaining myself the first go-around? That's not outside the realm of possibility, heh. :p

I had already tried asking the question here on the forum, but someone flagged my post to be moved and it got shuffled off to Bug Reports without a reply. It's long since buried and gone under the weight of bug report threads post-patch.

Thank you!