Mobile Authenticator reset

#0 - Oct. 19, 2010, 7:18 p.m.

So my phone had been reset and I was not able to remove my mobile authenticator from my account before it was reset. Now I cannot log into my Battlenet account because of this. I have been trying to call billing and services but I keep getting a busy signal and when it does get through it says the waiting queue is full. I do have my old authenticator's serial number written down if that helps the process. Please let me know what I can do to resolve this issue. Thank you!

Roraks

#3 - Oct. 19, 2010, 8:10 p.m.

The lines do get rather busy, Gingavitus. Similar to a radio station though, keep dialing and you should be able to get through. Unfortunately only they can remove an authenticator off the account.

Keep in mind that you will need to fully verify the account and provide one of the following:

Digital serial number for the Mobile Authenticator
Classic World of Warcraft CD Key

If you have misplaced your CD key or did not write down the digital serial number you will need to fill out and send the following web form to accountservices@blizzard.com:
http://us.blizzard.com/support/article/21469

Account & Technical Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time

How to contact:

By Phone:
Calling from USA or Canada: 1-800-592-5499
Calling from Argentina: 0800-333-0778
Calling from Australia: 1-800-041-378
Calling from Chile: 1230-020-5554
Calling from Mexico: 001-888-578-7628

E-Mail: Billing@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml