Oh my gosh - Blue Tracker

#0 - Oct. 17, 2010, 2:04 a.m.

As stated in previous topics, I got my account hacked, got it back, and when I got it back, it was "temporarily disabled".... Now it says that it's permanently banned. I would like to know how this is possible, no way imaginable can you get perma'd while being temporarily disabled... Unless someone, somehow got it undisabled and did something bad.... :s I just want my account back already....................................................

Nevalistis

#3 - Oct. 17, 2010, 2:10 a.m.

Could you provide a name and realm of a character on the account you are experiencing issues on, Solaeran? Perhaps I can steer you in the right direction from there. >^.^<

Nevalistis

#8 - Oct. 17, 2010, 3:34 a.m.

Your account has been forwarded to our investigative team for review, Solaeran. In the mean time, I must stress that you ensure your e-mail address and computer are as secure as possible. At a glance, I have reason to suspect that your e-mail has been accessed by a compromising party. =>.<=

The account should remain locked until you are able to contact our Billing & Account Services department for additional assistance, so that should grant you the time necessary to ensure the security of your computer and e-mail address.

You'll want to check out the below links regarding account and computer security:

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986