Escalated Ticket?

#0 - Oct. 20, 2010, 12:32 a.m.
Blizzard Post
I've had a ticket in for several days now
A few hours after the ticket was placed, it switched to "your ticket has been escalated"

the blizzard twitter says:
Q u o t e:
In-Game response times are approximated as follows: Petitions Queue Duration: 4d: 13h: 53m Tickets that have been escalated: + 1h: 26m
about 8 hours ago via CoTweet


it has been 3 days since it was escalated, just wondering whats going on with the escalated ticket queue times.
#1 - Oct. 20, 2010, 1:09 a.m.
Blizzard Post
Heya Andaina,

Your ticket has been pending for 2days 23 hours and 47 min.
    Current times as you posted are 4days: 13hours: 53minutes + Plus adding the escalated time to the actual queue + 1h: 26m
Sorry for the confusion and delay, they should be able to assist you as soon as they can.