#2 - Oct. 17, 2010, 6:25 a.m.
Unfortunately, Jyf, the Customer Service Forums are not meant to bypass the in-game petition system. Those of us who post here, Customer Service Forum Representatives, are not Game Masters and while we do share some of their abilities, we are not able to handle petitions directly.
You'll want to submit an in-game petition for assistance with this issue. Please keep in mind not all restorations are guaranteed, and that the level of your character may come into play if they have been deleted for an extended period of time.
Deleted characters from level 1 - 30 will be lost after 60 days.
Deleted characters from level 30 - 49 will be lost after 120 days.
Deleted characters from level 50 and above will never be lost