Temporary ban ... did absolutely nothing.

#0 - Oct. 15, 2010, 11:47 a.m.

So i go to login this morning and I'm met with a message telling me I have been met with a temporary ban. The exploit listed below I was completely unaware of. I spent the last couple days since patch farming heroic almost non stop for justice points to gear out my off spec for raid tanking. I have cut and pasted the emailed I recieved below which landed in my junk box. Also, this email account due to security is ONLY used for WoW so I never had any advanced warning. I do not check this email. I have no idea what to do now. Has anyone else been hit with this false accusation and ban?

Greetings, * * * NOTICE OF FINAL WARNING * * * Account Name: 55214962#1Realm: MaelstromCharacter Name: NÃªro The actions detailed below have been deemed inappropriate for World of Warcraft by the In-Game Support staff of Blizzard Entertainment. Based on a review of the information presented, this World of Warcraft account has been given a final warning and a 72 hour account suspension, in addition to any previous warnings issued. Until the suspension has been lifted, the account will not be accessible. Offense: Bug Exploitation We have a top notch Quality Assurance team who tirelessly stamp out bugs and design inconsistencies within World of Warcraft. However, a handful of trained professionals can never isolate and resolve each and every bug in such a deep and complex game accessed simultaneously by thousands of players. You may come across the occasional bug during your adventures. Some bugs are minor and do not affect gameplay, but sometimes these bugs can be used to provide an unfair advantage to certain players or affect the service itself. Factors included in determining the appropriate penalty: * Whether or not the exploit is performed intentionally, maliciously, and/or repeatedly* Whether or not the exploit damages another character, their gameplay, the service itself and/or its economy* Whether or not an attempt has been made to conceal the exploit's use Details (Note - Times are listed in Greenwich Mean Time, GMT): Player repeatedly abused bug that allowed them to loot an infinite number of Justice Points. Please note that Blizzard Entertainment will be unable to provide further information regarding the specific time an account will become accessible again. Be aware that any additional inappropriate actions may result in the permanent closure of the account. For further information, please view the World of Warcraft Harassment Policy and Terms of Use Agreement: (http://us.blizzard.com/support/article.xml?articleId=20455) and (http://www.worldofwarcraft.com/termsofuse.shtml). Any disputes or questions concerning this account action can only be addressed by Account Administration. To learn more about how Account Administration is able to assist you, please visit us at http://www.blizzard.com/support/wowaa/. We thank you in advance for respecting our position and hope that you will continue to enjoy your gaming experience in World of Warcraft. Best regards,Game Master NabelgrandBlizzard Entertainmentwww.blizzard.com/support

Orlyia

#2 - Oct. 15, 2010, 11:54 a.m.

Q u o t e:
Any disputes or questions concerning this account action can only be addressed by Account Administration. To learn more about how Account Administration is able to assist you, please visit us at http://www.blizzard.com/support/wowaa/.

That portion of the email deals with disputes. You need to email Account Administration.

Harlsoco

#278 - Oct. 16, 2010, 6:11 p.m.

The same details posted below are provided to posters in this thread as well:

http://forums.worldofwarcraft.com/thread.html?topicId=27291812280&sid=1&pageNo=10#197

Q u o t e:
Hello everyone –

This thread has gotten out of hand and full of unjustified theories of who, what, when, where, why, and how.

For those of you who have been suspended and/or banned for a Justice Point issue, the way to resolve it is by emailing our Account Administration team at [email protected]. Alternatively, you can also submit the details via the Account Administration webform: https://us.blizzard.com/support/webform.xml. If you have emailed them already, please continue to be patient as these issues may take some time to investigate.

Even if the suspension has passed, I encourage all of you to email them as well. It is possible for mistakes to be made, not necessarily pertaining to this issue, but any issue that results in an account action.

Lastly, moderators of this forum do not have the ability to investigate and overturn account actions. As the OP has received the answer, not once but twice now, on how to dispute an account action, I am locking this thread.