#5 - Oct. 15, 2010, 6:24 a.m.
It's possible if his email account itself was compromised someone is intercepting, deleting or forwarding those mails, if indeed they aren't hiding out in a spam filter or being blocked somehow.
It's very important to make sure that both his system AND his email account are secure.
He could also contact our Billing department via phone if he'd like to verify we've received the form and that will also likely be necessary if his email has been compromised and he needs help either changing his Battle.net to a new address or getting back into control of the account.
I'll list their contact information below, if you could pass it on.
Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time E-mail Support -
[email protected]
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283
Further contact information can be found here...
http://forums.worldofwarcraft.com/thread.html?topicId=24702231246 I'd also highly recommend he look into getting an authenticator for an extra layer of security for his account.
Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6 Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109
