Need GM Help Regarding Character Transfer

I recently spoke to an in game GM about the gemming issue and asked for some sort of compensation for lost gold/game time since I had no say in what gems my Armor Penetration Gems were changed into, and whether I re-gemmed before or after the patch it would still cost me gold/game time that Blizzard forced upon me. After the GM informed me he could not reverse/change the gems for me the question of a possible free transfer for another of my 80's over to my current realm to help compensate time/gold as I could use that character to help farm/cut gems. I was told the GM could not complete the process for me but encouraged me to send an e-mail to Blizzard stating the issue and what was discussed. I did so and only recieved an e-mail that states "We value this feedback but are legally restricted from accepting such propositions via email". Why was I referred to e-mail Blizzard when they are unable to perform the action? Also here is my orignal e-mail to Blizzard after speaking with the GM:

"I recently finished speaking with an in-game GM about a compensation regarding the gem changes. I logged onto my Warrior to see all of my Armor Penetration gems are now Crit. I spent many hours and much gold gemming that Warrior just to see Blizzard force me to have to re-gem again. I feel as a customer I am entitled to compensation as I had no say in this matter. After speaking to an in-game GM (GM Name) I was informed that the gem issue is not reversible, I asked if obtaining a single free realm transfer for my Shaman - Grizzly Hills to my current realm Arathor would be possible to help me aquire the gold and spend less time obtained the necessary 15+ new gems I need since he is a Jewelcrafter/Alchemist. I was told to send an e-mail to Blizzard support to request this compensation as the GM did not have the ability to complete this process for me. If needed I have a log of the chat with the GM and I am hoping this can be done to compensate my lost gold/time due to Blizz's change."

Thank you for taking the time for reading this.

*Red Text* Edited out GM name.