Aggramar server is down?

Heya,

Sorry for the late reply, looks like the issue will be resolved soon. I will let you guys know, when I get more information. Thanks.

Q u o t e:
Aggramar is playable again, was able to log in without a hitch. Thank you for replying Zenlyth, we appreciate it however late it was.

Great, looks like the issue has been resolved, sorry for the delay.

http://forums.worldofwarcraft.com/thread.html?topicId=27303226300&sid=1

Heya Brillak,

Q u o t e:


Thank you for the responce nonetheless. :)

On a side note, I beleive I speak for many aggramar players when I say we do not mind the "hicups" so long as there is a long term solution. After all nothing is more annoying then seing LK at 11% then everything freezes (Note: I could be exaggerating).

Point being, we do have to see something else beyond.....

Us: SERVER DOWN!
You: server restart!
Us YAY!

...

Us: SERVER DOWN!
You: server restart!
Us: yay!

...

Us: SERVER DOWN!
You: server restart!
Us: yay?

...

Us: SERVER DOWN!
You: server restart!
Us: ???

I completely understand, wish I could resolve that for you, but I can't.. :(

We are investigating the issue, waiting for information on this.

Q u o t e:
1. what are the steps we need to take to have the issue of server instability addressed?

Technical or bug report forums. There is a known issues on our bug reports regarding the freezing issues at the moment.

Q u o t e:
2. many people feel a server transfer should be investigated, how can this be brought to the attention of the correct people?

Server transfers, as in issues with it? Or the availability of a transfer?

Q u o t e:

3. how high does the server population have to be to warrant a free transfer to a lower population realm?

It really depends and this would be a question for the general forums.

Q u o t e:
4. at what point does the required "corective" maintenance become an issue? Aggramar has had several issues each day, and seems to be the only realm having these issues since the release of patch 4.0.1

They are aware of the issue and are trying as best as they can to fix the issues that are going on with this realm and others.

Q u o t e:
5. there are other servers to play on, does blizzard really feel people should have to pay the 25$ fee to send their primary characters to another server when the server they have been playing on is not stable?

Regarding this should also be a question for general forums of suggestions.

Q u o t e:
Come on blues GIVE us an honest answer here, why is it aggramar?

Honest answer, I do not know.

Update on the current issue with Aggramar:
http://forums.worldofwarcraft.com/thread.html?topicId=27303226300&postId=272830492664&sid=1#2

We are aware that the Aggramar realm is once again experiencing login issues. Our technicians are currently looking into the matter and we expect to have connectivity restored within the next 15 minutes. Thank you for your patience.

Update:
http://forums.worldofwarcraft.com/thread.html?topicId=27303226300&postId=272830492664&sid=1#2

Issues on Aggramar continue to be investigated. At this point we are extending our expected resolution window by an additional 30 minutes. Please check back on this thread for updates as they become available.

Realm should be up:


http://forums.worldofwarcraft.com/thread.html?topicId=27303226300&postId=272830492664&sid=1#4

Q u o t e:
in regards to the general forums--

1. who is reading this that represents blizzard ?

Our Community managers.

Q u o t e:
2. will we get a response? i have posted on the suggestions forums as well and seen no response from blizzard?

Not every suggestion has a reply or will receive one, but it is read by our developers.

Q u o t e:
3. technical support forums --are this for assistance with getting your game running? they are great for that but there is nothing we can do to fix YOUR servers.

They can relay the information to our technicians, regarding server stability and or issues pertaining to the realm that is on our side and not the players.

Update:

http://forums.worldofwarcraft.com/thread.html?topicId=27303226300&sid=1&pageNo=1#5

We will be restarting the Aggramar realm at 2:10pm PDT in order to address additional login issues that have been experienced. Total downtime is expected to be minimal, and this realm should be available for play by 2:30pm PDT.

Update:
http://forums.worldofwarcraft.com/thread.html?topicId=27303226300&sid=1

Q u o t e:
why is it the only answer that blizzard is providing is

1. its down
2. its up

As I stated last night, Vodamir, those of us who moderate this forum are not Realm Technicians nor are we liaisons with them. We pass along what information we can when it is provided to us but beyond that we do not receive specifics.

When a realm goes offline or experiences other stability issues our Techs work to identify what happened and to bring the realm back online as quickly as they can. In some cases, such as Aggramar, the issue is persistent, and though they continue to work to bring the realm back online as quickly as possible they also look into the overall cause of the issue. The cause of many of these ongoing issues can be elusive and though it may seem that nothing is being done, since the issue persists, I can assure you that everything that can be done is being done.

Q u o t e:
so i understand that you are not the technicians, however you do communicate with them.

You are misinformed, Vodamir, we receive communication from them. We are not in direct communication with them.

Q u o t e:
this shows me that your technicians are unable to keep the realm stable,

That may be what it shows you, Vodamir, and you are welcome to your opinion. What is shows me is that there is an ongoing issue that is not easily resolved. It shows me that whatever is happening with the realm is not easily found.

Q u o t e:
and as such who in blizzard should we contact to discuss having our toons transferred free of charge due to blizzards inability to maintain the service we are paying for every month?

Again, we have never provided free character moves due to temporary technical issues and make no mistake this is a temporary issue that is being worked on.

If you wish to request a free transfer though, as I have stated numerous times already and you indicated that you did, you'll need to post in the Suggestions forum with that request. I noted earlier that you were complaining that you have not received a response from that post. You won't, Vodamir, our Community Managers and Developers review the feedback provided in that forum but they are unable to respond directly to it.

Q u o t e:
there are several posts across the different forums with petitions for this from different accounts, so i am not the only one asking. i just seem to be the most persistent in getting an answer.

Unfortunately, Vodamir, you seem to be the most persistent in ignoring the replies that you have been given. We understand that the issues Aggramar is experiencing is frustrating, our Technicians continue to work towards a resolution. Following this post I will post a response I wrote regarding unexpected downtime, hopefully that will help, if not you, then others who are also reading these threads.

Quoted from original post:

Over the last few weeks there have been some issues that have cropped up on several realms, some isolated to BG's and instances and some for entire realms.

Honestly there is a great deal of information that the Game Master Department is not privy too, we are not part of the Realm Technician Team, in association with the Database Administrators or deal with technical issues. Our Technicians spend time trying to resolve the issues, not explain to people (us) who don't have technical backgrounds.

When a realm or part of a realm experiences issues or goes offline unexpectedly the situation is looked into. In some cases the resolution is as simple as restarting the realm, just like your home computer a restart can do wonders to clear up an issue. Other times the issue is more complicated.

This could be a hardware issue, software issue or a combination of the two, the issue may not be with our equipment but something off site. Realm A going offline may have nothing to do with Realm G going down; as with most things in life these things tend to come in clumps.

As much as we would love it, these issues do not come with a print out that tells us exactly what may be causing them, nor what needs to be done to fix it. It must go through a troubleshooting process, also some issues that occur don't show up at all until they happen, which makes it difficult to find and resolve, sort of like trying to find a leak in a hose when there is no water running through it at the time.

Q u o t e:
I was wondering if is any information on how we should expect the situation to be completely resolved, if ever? Being a college student, I usually have to set time aside to play WoW, and every time I have, I've experienced some kind of issue the past week.

We understand that players sometimes have a limited amount of time to play, honestly it doesn't matter if you have only an hour or if you have 16 to play, our goal has been and continues to be to make our realms, all of our realms, the most stable that can be. To do this we have adjusted software, upgraded hardware and made tweaks to how the system works so we can get the most out of it at any given time.

We will likely not be able to provide a "all issues have been completely resolved and nothing like this will ever happen again" message, but I can promise that we will strive for this scenario.

Q u o t e:
Would the many users be compensated in any way for the time we've lost, if this issue continues as it seems to be a quite big problem?

Although we regret realm instability and we do our best to prevent it, these things happen. We do not normally provide compensation for players unable to connect to a specific realm. If the decision is made to provide a credit for an extended period of unscheduled downtime it will be announced in our General Forums or simply credited to those affected accounts.

Personally I'd like to thank you for the tone of your post, Artemes, it was well thought out and rational. :)

I hope the explanation I was able to provide helped in some way.

http://forums.worldofwarcraft.com/thread.html?topicId=4493463921&pageNo=2&sid=1#22

Q u o t e:
here we go again! bumped off server at 5:29 server time. and i was actually winning a bg!! god hates me.

Thank you, Tremr, I'll see what I can find out.

We are aware that our earlier attempt to resolve the issues on Aggramar did not fuller resolve the random crashes. We are still investigating the situation and will provide any further updates as we get them.

Q u o t e:
Why it is just our server is a bit baffling, but its an obvious side effect of a major patch.

I couldn't say with certainty why your realm is experiencing this issue and others are not, Alakhazaam, but there are no obvious signs that it is in any way related to the patch. In fact the most obvious signs is that it has absolutely nothing to do with the patch as all.

If it has to do with the patch then this should be happening to every realm that also has 4.0.1 and it isn't. Simply because two things happen around the same time does not mean they are related.

Q u o t e:


I would like to cordially request some gametime credit for this at the very least.

If compensation for unexpected downtime is granted, Alakhazaam, it will be decided after the issue has been fully resolved. It should also be noted that the In-Game Support department does not make the determination if such compensation will be granted. If you believe such compensation should be you'll want to post in the Suggestions forum where those who do make such decisions can review your request.

Q u o t e:

I haven't been able to play this, and I'm sorry but a nice apology and a vague explanation aren't an acceptable response.

I'm sorry that an acknowledgment of the issue and that it is being worked on as well as apology for the frustration this may cause is not enough for you, Alakhazaam, that is what I have for you currently. If you are looking for something else I am simply unable to provide it to you.

Q u o t e:

/agree

This isn't a petition, Wondrboy, and not a place to simply quote someone's post and agree with it. I will answer some points from it since I don't believe they have been commented on.

Q u o t e:


Aggramar is a high population server. You know this, I know this, we ALL know this.

As I've said before, high population is not the same as over populated. Yes, Aggramar has a high population but you are no where near the highest not currently considered close to over populated.

Q u o t e:

When is Aggramar going to become stable again?

The matter will continue to be investigated and the issue addressed as soon as possible. With these types of issues we simply don't have an estimate on when that may be.

Q u o t e:


What exactly is the problem?

Frankly, that is not information that we would release, nor is such information actually useful to you. We will provide what updates we can but specifics, is not something that are likely able to offer.

Q u o t e:
Can we expect any kind of compensation for paying for a service that we are UNABLE TO USE due to a fault that is not our own?

Unknown. If the realm were offline for hours at a time I would say that it is certainly plausible but in either case this is not determined by the In-Game Support department and is best requested on the Suggestions forum as stated earlier.

Q u o t e:

Would YOU expect to pay for...say...electricity for it only to work 80% of the time? No, you wouldn't. A bill is a bill is a bill

Technically, your subscription pays for account access. Not access to a specific realm or character. That isn't to say that we won't do everything in our power to make certain that you can play on the realm you created characters on but I just wanted to clarify that a bill is not a bill in this case.

Q u o t e:

What about free server transfers for people that care to move off of this unstable realm?

We have never offered Free Character Moves due to a temporary realm issue. Our goal is to resolve the issue as quickly as possible not to facilitate a mass exodus from a realm that is otherwise fine.

Q u o t e:
so your saying pretty much take my money elsewhere i have no problem with paying your competitors just like i have no problem paying blizz

How in the world does what I said translate into that? No, Wondrboy, that is not what I'm saying at all. The quote you had said that a bill is a bill. Your subscription is very much like a pass to an amusement park. You are guaranteed access to that park due to the pass that you have. The park has many wonderful rides and endeavors to have those rides up at all times but the pass you have grants you access to the park, not a particular ride.

Let me make it perfectly clear once more because this point is missed each and every time and often is run over with a truck as a few people start jumping to erroneous conclusions about what was actually said.

Resolving the issues that Aggramar has been experiencing is a high priority and it will remain a high priority until the matter is resolved.

Update

It appears that an issue with some of the realms hardware was found. It has already been replaced and we hope this has a noticeable improvement for the realm.

It should be noted that the realm continues to be monitored and further adjustments will be made if these issues persist.

Q u o t e:
and no blue on the suggestion forum has responded to the many suggestions for some form of compensation for our login issues on Aggramar.

Nor will they be able to, Lyndorn, as it noted in the only blue post on that forum. They will be able to review your suggestion there only. I'm sorry for any confusion.

http://forums.worldofwarcraft.com/thread.html?topicId=10021066&sid=1

Q u o t e:
im still waiting to see what a blue has to say this time, i want an answer, this is....

The answer, Ilktotebag, is obviously the hardware replacement did not fully resolve the issue. Our Realm Technicians continue to look into this matter and resolve it as quickly as possible.

Q u o t e:
thanks for the reply though and look forward to finally getting this resolved.

So are we, Ilktotebag, as much as I love the company that the folks of Aggramar provide me, I'd rather have you playing. :)

Q u o t e:
Indeed. I'd almost just hope for the servers to go down until the issue is thought to be resolved. We have hardly raided this week due to patch / server issues and if these crashes persist it's looking as if we could have another troublesome week ahead of us.

Unfortunately, Howulikeit, simply taking the realm offline isn't always an option especially without determining the cause of disconnections.

It is much like trying to find a leak in a hose without any liquid running through it, a realm may only indicate the cause of the issue shortly before or as it is happening but at no other time.

We understand that this matter is extremely frustrating for all of you and it remains a high priority for our technicians. I will provide what updates and information that becomes available to me.

Q u o t e:

If this were to happen for a solid month straight--and I mean three or four crashes per day--would you still refuse free xfers and keep telling us to be patient and wait for a fix?

First, I am not refusing to provide free character moves. Such decisions are not made by those who moderate this forum or by our In-Game Support department. Second, yes, there have been ongoing issues with individual realms that lasted for a few weeks and in those cases a resolution to the issue was continually sought until the realm issues had been resolved and stability returned.

Q u o t e:

So any general idea when it's going back up?

Not just yet but as soon as I get word I will let you know.

Q u o t e:
I wonder if Vrakthris is bald yet, pulling his hair out reading these posts that essentially ignore what he's typed over and over and over again, regarding "free xfer's", and "added play time".

Luckily I still have a full head of hair, Tidney. :)

Q u o t e:

I'm sure he's done what he needs to do to escalate our voiced concerns about the server being down, company policy is probably being ran in a manner they feel sufficient as far as to how many people they have exploring the issue.

As I've said this isn't the appropriate venue to request compensation but I can assure you those who need to know about the issues you are experiencing are aware of it.

As many of your are painfully aware Aggramar has gone offline and has not yet returned. From what I've been able to determine it looks like there was some hardware failure which is preventing the realm from coming online. Our Technicians are working on the issue and though I do not have an ETA on when the matter will be resolved I believe one will be forthcoming soon.

II will provide what updates I can as soon as I have word.

Q u o t e:
Check out the link below regarding what is going on.

http://forums.worldofwarcraft.com/thread.html?topicId=27300878593&sid=1

Thank you for providing the link, Pinguyn. I'll provide what updates I can as soon as they are provided.

Q u o t e:
[Removed]

Perhaps, Vodamir, but this is not the appropriate place to rally for the cause. This thread is for information regarding the ongoing issues with Aggramar.

Thank you for your cooperation.

Q u o t e:
would you guys stop linking the fake "urgent maintenance" thread. go to page 17 of THIS THREAD and you will see Vrak admit it was a hardware failure. Not this so called "urgent maintenance", unless urgent maintenance = it broke

The Urgent maintenance is for addressing those issues, Rue. The following thread, which can be found in the Service Status forum is legitimate.

http://forums.worldofwarcraft.com/thread.html?topicId=27300878593&sid=1

Q u o t e:
The post stating that the realm is down for urgent maintenance just comes across as an attempt to hide the reason it went down. Which you said was hardware. Which probably should have been replaced on day 2 or 3 of the crashes.

No, the realm went down, our Technicians attempted to recover it and found that it could not be so they announced urgent maintenance while they were working to resolve the issue. Seriously, no tinfoil needed for this one.

Q u o t e:

so the server has been down for 3 hours and still no fix yet?..well so much for icc 25 man ...thanks blizz

2 hours 15 minutes... and we understand that everyone would rather be playing but some things are unfortunately unavoidable. Hopefully what they have found and what work they are doing now will resolve this issue once and for all.

Q u o t e:
Server is up! <3

Indeed. Our Technicians continue to monitor the realm, I'm not going to uncross my fingers just yet but everything looks good so far.

Q u o t e:

But who knows! Patch brought a lot of changes and I TAKE. SERVERS WERE NOT PREPARED! :P

As far as I am aware this shouldn't have anything to do with the patch, if it did we would likely be seeing the same thing on the other realms. It may be beyond just a simple hardware issue though as that was just replaced.

Our Technicians continue to investigate Aggramar to find the cause.

Realm is still up, Luxspew, that may be an individual issue. Did you interact with a cogwheel?

You may want to check this out if you had.

"Cogwheel" causing disconnects or freezes in Instances and Battlegrounds: http://forums.worldofwarcraft.com/thread.html?topicId=27188062708&sid=1&pageNo=1#11

Q u o t e:
Auctionhouse isn't working...

Seems to be working just fine, Wiinter, at least for me. Are you getting an error? Is it just not loading?

Unfortunately, Brainz, I am unable to move an individual post. I'd recommend resetting your User Interface to start and create a separate thread if the issue persists.

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20377

Sorry about that, folks, I forgot to raise the cap on the thread. We should be good now.

As I understand it the realm went through a number of troubleshooting resolutions yesterday and I believe several hardware resolutions were implemented. Unfortunately, though the realm doesn't seem to be crashing nearly as often as it did yesterday, it is still happening.

Further investigation is ongoing. I'll provide what information I can when it becomes available.

Q u o t e:

KInda tired of all Blizz poster sending everyone to this thread. This thread has been ignored for a long time now. Some kind of serious response from a Blizz poster would be great.

Q u o t e:

As long as you can login to your account blizzard is happy. The reference was made to wow being like an amusement park as long as you can login if aggramar is down the expect you to goto the next ride "realm"

See, and what is tiring for me is those who either ignore what has been said previously or completely misinterpreting what was said and then quoting it out of context.

No, Jack, we are not happy simply because you can access your account and we are doing everything we can to investigate and resolve the issues Aggramar has been experiencing. These issues are frustrating enough without actively trying to stir things up so please don't.

Q u o t e:
Will Aggramar be receiving extra time to complete the Hallow's End quests and such.

Not likely, Aernt. Holiday events are part of a main system that runs automatically. I don't believe there is a way to extend it. You are welcome to request such a thing by posting in the Suggestions forums but I'm not certain if it is currently possible.

Q u o t e:

If and when you can any clue as to what the techies are thinking the running problem is would be nice.

From what I have gathered from the e-mail updates and conversations that I have had the hardware you have has basically been replaced. They continue to look into what may be causing it.

It looks like the realm has come back online, how does everything look at the moment? I saw a huge spike in latency but it seems to have died down.

Q u o t e:
i cant even go to a different server...

Try logging out and back in, folks, the realm is up and players are logged in. You may just be stalling out at the selection option.

Q u o t e:
Sorry Vrakthris, but I still cannot login, getting the D/C message.

Alright, thank you. I'll see what I can find out.

Looks like the realm is being restarted to pick up some adjustments made, folks. Should be back up in a few minutes.

Q u o t e:



Replace it...stop restarting it...its getting tired...lol

Actually, Marmon, if you have been following my response I have already stated that the hardware was replaced. :) We are doing everything we can to resolve these issues, but the cause is not as black and white as one would hope.

Here is the restart announcement.

http://forums.worldofwarcraft.com/thread.html?topicId=27401639972&postId=272900920540&sid=1#0

Q u o t e:
Sorry to say Blue, we are back down again. Any news you can provide?

I am grabbing my sharp stick and looking for people to poke now, Cliftong. I'll see what I can find out.

Q u o t e:
Vrak ....thanks for your time. I hope you can understand our frustration....

I do completely, Marmon. This isn't my first rodeo, I have been here for awhile and on occasion there is a realm that experiences these types of persistent issues. Each one is different and resolution time varies but I can assure you that everyone involved is very aware of the urgency involved in getting this matter resolved.

Myself or another member of the CS Forum team will continue to monitor this thread and this issue and pass on what information we are able to. I know I have said that we are not liaisons with our Realm Technicians but what goes on in these forums is monitored by more than just my team and though posting in the Suggestions forum is the best method to request compensation, etc... it doesn't mean that those who need to be aren't already aware of it.

I know that many of you have shown a great deal of patience and I thank you for that.

Q u o t e:

I say Shut the server down completely and fix it. I would rather have no access to the server then to be in the middle of something and having the server crash. This would also fix the problem with not being able to change servers.

The amount of money a company makes has no impact on their ability to investigate and resolve technical issues. The profits made don't allow us to purchase a special black market machine that tells us exactly what is wrong with something and how to fix it.

As I mentioned before, Toefinger, resolving these issues isn't always easy, some issues are very elusive. Technical issues such as this don't always indicate where the issue is all the time. I posted an old thread that covered this previously, if you are interested you may follow the link.

http://forums.worldofwarcraft.com/thread.html?topicId=27291816399&sid=1&pageNo=6#101

Q u o t e:
Now I'm starting to think its a server load issue.

Yes and no, Ashtarra. The amount of players may trigger the realm issue but it is not necessarily the cause. The population on Aggramar is listed as "High" but the overall population and activity on the realm has not approached a level that would be a concern.

Q u o t e:

edit: 50 pages!! now its a problem! Good job, everyone!

It was an issue on the very first page of the very first post, the number of pages reached has more to do with wanting to keep one centralized thread instead of multiple smaller ones.

As an update, folks, it appears that our Realm Technicians may have found the cause of the issue and though I do not have any details I've been told that they are working on and should soon be testing the resolution. If all goes well we hope to have it implemented for you as soon as it can be.

Q u o t e:
In multiple posts you have stated that the technicians believe they have found the real problem....How many times must you say this for it to be true?

Actually I have said the following regarding what our Technicians have found, not counting my most recent statement.

Q u o t e:

Update

It appears that an issue with some of the realms hardware was found. It has already been replaced and we hope this has a noticeable improvement for the realm.

It should be noted that the realm continues to be monitored and further adjustments will be made if these issues persist.

And:

Q u o t e:

As I understand it the realm went through a number of troubleshooting resolutions yesterday and I believe several hardware resolutions were implemented. Unfortunately, though the realm doesn't seem to be crashing nearly as often as it did yesterday, it is still happening.

Further investigation is ongoing. I'll provide what information I can when it becomes available.

They found an issue with the hardware, Aethunrac, but I don't' believe I had previously said that they found the cause of the issue. Only the latest post states that they may have found the cause. I also said that I don't have any further details on the matter but know that they are currently developing and testing a possible resolution.

I am attempting to provide what updates I can, this includes possible resolutions when they are attempted. I could stick with the standard reply of "We are aware of the issue and we are working to get it resolved as quickly as possible" and "I'm afraid we have no updates at this time"... but I hoped the information I am able to provide, even if it is limited, would be preferred.

I'm sorry but there is really nothing I can do regarding the perceptions you have developed, Ashtarra, outside of saying that they are incorrect. Unfortunately, without you being privy to a great deal more information I will likely be unable to dissuade you from that point of view.

Q u o t e:

Should this be fixed with today's latest revelation, I will not be fully convinced that the techs have been working on this problem constantly, as your timing with "now we've REALLY figured out the problem!" has occurred so shortly after the 50th page was reached.

Except, Ashtarra, you are basing the timing off of the post I just made and have not factored into it that I just arrived at the office and going over the e-mails and other correspondences I received in the last 12 hours I was able to provide that update.

The size of this thread is entirely irrelevant.

Q u o t e:
More than likely, you're understaffed with preparations and carrying out of Blizzcon, and simply did not have the crack staff that would normally be on call.

Nope.

Q u o t e:
So Vrak. Just curious here. Do you play this game at all by any chance?

Just wondering if you know our perspective or not on this.

Yes, Eddie, I as well as the majority of the people who work for this company play the game. We understand your perspective completely.

Q u o t e:

But really, I'd like to hear about what's going to be done compensation wise about this mess. 0.o

That is not information I am privy to, Tiephoon, compensation, if warranted, isn't considered until after the issue has been resolved. If compensation is granted you will likely just see a credit applied to your account within 2-4 weeks afterward.

Q u o t e:

Okay, you're not understaffed, but no one else checks the problem while you're off work. Okay. Sure. Obviously a high priority issue. However, I must congratulate you on not using form letters. <pat on back>. Be proud, my friend, that you did not take the easy road.

I think you actually confused my sarcasm detector, Ashtarra, congrats. You must actually be new to this forum since we do not use form letters so the odds of seeing one were fairly remoted. Not that there is anything wrong with using a standardized reply for a commonly dealt with issue, this forum is not a petition system. It is also not a contact point for such technical issues but since there isn't an actual place for one we try to provide what assistance and information we can when these issues occur. Since I am the one who has been following this issue and I am the one most familiar with it I am usually the one to post on it.

Q u o t e:

Since Blizz is too greedy to compensate us with free play time or real money, give us gold or justice points for our trouble.

When commenting on something you are not familiar with It is best to keep silent, Dirtydave.

I know the realm has crashed and returned several times in the last couple of hours, our Techs are working on the issue though I haven't heard anything specific yet. I'm trying to get an update and I'll let you know as soon as I do.

Q u o t e:
why dont they just get a new server, and transfer all data to new server and then we can actually play? do they just dont want to pay that server fee? dude u waste us 10 days playing time, it is 15*3000 = $45,000, how much will a new server cost

If you click on the blue Blizz tag at the top of this thread you will be taken directly to the Blue posts that have been made. Including the post where indicated that you already are on new hardware. :)

I assure you we are doing everything in our power to keep the realm online and stable as quickly as possible.

Q u o t e:
Curious...is this just a restart or a shutdown for some kind of maintenance? Checking Realm Status Forums but not finding anything.

The restart is to pick up a change that was made. I don't want to jinx it so I'll just say I'm keeping my everything crossed.