Customer service & the other forums

#0 - Oct. 18, 2010, 1:47 p.m.

Dear guys from Customer Service,

Could you please ask your team mates who are meant to look after the Bug Report and Tech Support forums to post there once in a while? Honestly, it's frustrating to see no responses at all and the update thread that says was updated a day ago in the stickies says the same as 6 days ago, never mentions the new bugs that people reported (and there are heaps).

In fact, this forum here was the first one that had a useful update in the stickies about the patch and issues. And it's also the only one where Blizzard employees are interacting with customers.

I know and appreciate that you guys are rushed off your feet with the patch having hit like a grenade with similar effects but could some people please show their faces over on the other forums once in a while so we at least get the impression that Blizzard cares about the fact that there are so many problems?

Thanks.

Orlyia

#1 - Oct. 18, 2010, 1:51 p.m.

The others aren't manned quite as many hours as ours is, Dream.

We aren't quite 24/7 here - but nearly. They are more normal day hours. The bug report forum may not have many posts, but they do look for information there, so it's well worth posting.