Friends account hacked.

#0 - Oct. 17, 2010, 5 a.m.

Just thought I should report that the account belonging to Kithedagny, a human rogue on Suramar has been hacked, and is currently being used to farm in sholazar basin.

I demoted him in guild before anything bad could happen, because I happen to know he is out of town until later today, and that the account has been inactive for a couple months(He was using my credit card to pay for it, and giving me money to keep it active until 2 months ago, as he doesn't have a credit card, and lives far out of town away from wow time card outlets) so the account shouldn't even be playable.

I called him and he is in the process of account recovery. But I figured I better report it so you can temp freeze the account to minimize any damage.

Nevalistis

#1 - Oct. 17, 2010, 5:05 a.m.

I'm afraid I can't submit those kinds of petitions, Matatron - I am a Customer Service Forum Representative, who is responsible for monitoring these forums and providing advice. My actual abilities are somewhat limited.

However, you can submit an in-game petition on behalf of your friend. Just be sure to include their character name and realm so that the Game Master who receives the ticket is certain of which account to take a look into. If you are able to contact your friend, you should also forward him the following information so he can secure his computer and/or e-mail address before regaining control of his account.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986