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Freeze when entering dungeons

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Chrilherle
#0 - Oct. 15, 2010, 2:18 p.m.
Blizzard Post
Every time one of my characters enters random dungeon, it freezes up. Has happened 6 times in Oculus and TOC. Happened on both windows vista computer and Mac OS X.
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Orlyia
#2 - Oct. 15, 2010, 2:22 p.m.
Blizzard Post
If you haven't already, I'd recommend a full reset UI as a first trouble-shooting step here, Chrilherle.

See if this persists prior to readding any addons at all.

To do a full reset UI, you will want to save your addons in another spot if you wish to preserve them.

Then rename/delete or move your WTF, Cache and Interface folders while WoW is shutdown. Reboot your system.

Note, if you are running Vista make sure your permissions are set so it does not undo your changes.

More detailed instructions for different operating systems, including Macs are here.

http://us.blizzard.com/support/article.xml?articleId=18761&searchQuery=reset%20UI&pageNumber=1