So when will normal game play resume?

I have been patient all week with the horrendous patch. Now I am really getting aggravated. I am sick of the lag, I am sick of the freezing. Game play has been substandard all week. When is it going to be fixed? I expected better yesterday than to get stuck in toc at the loading of the instance. I expected better than the longest loading screen I have ever seen trying to recover my toon this morning. I expected better than another unreasonable wait with a screen at the gy. I expect better than another extended wait at the loading of the screen to get the body back out of the instance. I expect better than a 30 sec delay getting the screen to open up for repairs.

This is not the day of the patch, or the next day or 2 days later. The rolling restarts have happened and game play is still very substandard. When will normal game play be resumable? And this is not a tech support question it is a customer service question.