Problem with merging accounts

#0 - Oct. 15, 2010, 6:59 a.m.
Blizzard Post
Short prologue:
I played WoW from January 2007 to early 2008, left the game due to money complications, and now want to get back into the action again.


The problem:
I am unable to merge my old WoW account to my new BattleNet account (which is required to play now), I can remember my account name, just not the correct password, and it seems I haven't got my WoW account connected to my e-mail anymore (probably due to it being hacked somehow) so I am unable to reset the password. The account is now old enough that the characters are no longer visible in the Armory and that the account is probably locked.

I have e-mailed Blizzard's Billing department several times (I have both photographic evidence of authentication keys of TBC and the vanilla WoW, and I am able to provide information about in-game characters without them being visible in the Armory, so verification that I am the owner should not be a problem) within the last two weeks now, and have not replied once (my e-mails have been thoroughly checked, even the Junk folder). I am at a loss of what to do. Blizzard aren't contacting me back and I can't merge the account myself. Can anyone enlighten me as to what I should do?

Any help is GREATLY appreciated. Thank you in advance :)
I really just want to start playing again...
#4 - Oct. 15, 2010, 8:29 p.m.
Blizzard Post
A call to Billing would be my suggestion as well.

If this was compromised, it may take a bit to find and get back into control of.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246