Blizzard Store Problem - Blizz-Con Items (2)

#0 - Oct. 14, 2010, 8:48 p.m.

Why was the below post moved to the 'Suggestion Forum" forum if it has NOTHING to do with a suggestion? I'm having a 'Customer SERVICE' issue.

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I've wanted to by the plush toys for a while, but I'm in Kuwait. So when I attempt to purchase the items I'm greeted with the following:

Q u o t e:
We cannot ship to APO/FBO addresses.

I decided to call the number listed on the purchase page, and after 54 minutes of waiting, I get to speak with someone.

I explain the same issue, which he answers in the same way the website responds. I ask about the differences between the plush toys and the blizzard magazine, as I receive the magazine at my APO.

He tells me the two are serviced different... the magazine not being serviced via the Blizzard Store.

So I ask if ordering via phone, with his assistance, would be a possibility to obtain the plush toys. He answers that it would not, because he would be placing the order via the website as well.

I then asked if there was a way to complain about it. And he referred me here.

So, Blizzard, what can be done about this? Obviously you have a means of delivering products to APO addresses in place. I do get the magazine.

I want to make the purchase.

~Lie.

ps. Considering the early opt-in for the BlizzCon allows access to the extra items for sale, and the inability to receive any of the items because of the APO address; will something else be done, given, or provided for those of us that can't receive anything?

Roraks

#4 - Oct. 14, 2010, 9:09 a.m.

I am not entirely sure why the post was moved to suggestions, Lieandra, as I was not the moderator that moved it. My first guess would be that the post was read as suggestion rather than a concern and was moved over to prove feedback in regards to us not being able to ship to APO addresses.

Q u o t e:
So, Blizzard, what can be done about this? Obviously you have a means of delivering products to APO addresses in place. I do get the magazine.

I want to make the purchase.

Unfortunately as stated in our FAQ, we only ship to physical addresses. Depending on the item, this can be due to tracking purposes or shipping costs.

I am more than welcome to forward your concerns in regards to this issue, however shipping to an APO will not be possible.

Blizzard Store FAQ - http://us.blizzard.com/support/article/22765

Q u o t e:
Where can I ship my Blizzard Store orders?

Orders from the Blizzard Store can only be shipped to a physical address. We cannot provide shipping to any PO Box, APO or FPO (military addresses). We apologize for any inconvenience this may cause.