Authenticator question...

#0 - Oct. 14, 2010, 5:24 a.m.

Greetings all,

I think I already know the answer to this question, but I'll still ask it. I do apologize if this is in the wrong section as CS seemed to make the most sense.

If I wanted to change from my regular authenticator to the mobile authenticator, I would need to use the regular one to remove itself from my bnet account prior to moving into the mobile one.. correct?

And if my regular one has become "misplaced" I would need to go through billing in order to remove it before I could move forward with the mobile one... correct?

Thanks in advance. . .

Orlyia

#3 - Oct. 14, 2010, 6:25 a.m.

Q u o t e:
Greetings all,

I think I already know the answer to this question, but I'll still ask it. I do apologize if this is in the wrong section as CS seemed to make the most sense.

If I wanted to change from my regular authenticator to the mobile authenticator, I would need to use the regular one to remove itself from my bnet account prior to moving into the mobile one.. correct?

And if my regular one has become "misplaced" I would need to go through billing in order to remove it before I could move forward with the mobile one... correct?

Thanks in advance. . .

Indeed correct on all counts. Billing can assist with this if you've misplaced your physical authenticator - knowing the serial number would be helpful if you jotted it down.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246