#5 - Oct. 13, 2010, 4:05 p.m.
Just to add to this -- Thanks, Shandiee!
While Technical Support may be able to send a patch disk out to a player, this disk may not arrive for several weeks.
Your best options would be to attempt to download the patch as best you can, if not from home, perhaps from a location with a faster connection.
Another option, and sometimes quicker, is to have a friend or family member that also plays the game and who has been able to download the patch successfully, burn the patch to a disk for you.