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Payment mishap?

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Béast
#0 - Oct. 13, 2010, 11:16 a.m.
Blizzard Post
I'm not sure if this is normal but.

Earlier my subscription ran out and disconnected me as usual, so just under an hour ago I added a 1 month recurring subscription via paypal, and it said to wait upto 60 minutes till the payment will be processed and I will be able to log in.

On battle.net, account status went from "pending" to "frozen".

Did something happen?
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Orlyia
#4 - Oct. 13, 2010, 11:43 a.m.
Blizzard Post
Frozen does indeed mean the time has expired and none yet applied to the account.

I'd say it's probable that's exactly what's happened and your new payment simply is yet to be applied. Billing could answer this in greater detail if you'd like to contact them, but if your payment was accepted - barring issues with that, this should resolve itself.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246