Character update in progress!

A specific character mainly the one I am posted was locked yesterday and I had it fixed by calling billing.

They told me the lock was taken off and that I would be able to login at the time after the realms were up after the current patch.

instead of getting the prompt straight after selecting my character, it went to load then the same prompt came up after.

Then a GM asked me to rename my wtf, cache and interface to add .old to the end, restart my system and run the launcher. After doing all that it still doesn't work.

Another Gm then told me to repair, which i did and that also failed to work.

So I am reinstalling the game since they told me it could be a corrupt file or something related and therefore can't raid at this moment in time.

I am just wondering is there anything wrong on blizzards side that is preventing me to log in?

Wanted to try out the new stuff, sigh..