Account locked for second time - Blue please

#0 - Oct. 11, 2010, 10:14 p.m.

Hello,

My account haas been locked for the secound time in two days. I understand that it is a sercurity thing that can help people, but im running out of new passwords and the email usually takes ages to come through.
I think the problem is that recently i have started making more gold in game. Not huge ammounts just more. In addition i use a tunneling service to keep my ping lo enough to play and enjoy the game, however i have been using this service (in this case battle ping) for quite a long period of time.
Can you please prevent the lock happening so easily?

Regard, Mcpaladin

Zenlyth

#6 - Oct. 12, 2010, 12:41 a.m.

Heya Mcpaladin,

Unfortunately, if the account is locked due to suspicious activity, this means that there has been a change on where you are logging in from. There really isn't much we can do to prevent this.