Unusually slow realm transfer?

#0 - Oct. 11, 2010, 7:46 a.m.

Saturday night I faction changed this character to horde, took about 30 minutes to complete. I logged in to clear mail and then I attempted to realm change him, the realm change has since been pending, going on days now, all previous times I have used these services it has been under an hour. I realize it says it can sometimes take days but I was just curious if there way any way I could find out if something is with my payment.

Thank you!

Orlyia

#1 - Oct. 11, 2010, 8:14 p.m.

I'm not entirely sure of the internal details of this,but this appears to be one that Billing may need to assist with, Puddy. It's in an error status right now, so it's not going to progress any further naturally.

Looks like your faction change also doesn't look totally finalized - which may be what happened, but unfortunately *I* can't tell that with the information available to me. You could still log in and play in that status, but layering another transaction may be the issue.

I'd recommend giving our folks in Billing a call to see if they can assist in getting this resolved for you.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
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http://forums.worldofwarcraft.com/thread.html?topicId=24702231246