Please explain why ? - Blue Tracker

#0 - Oct. 10, 2010, 1:39 a.m.

For the second time in 6 weeks my account has been flagged and locked for suspicious activity. Please explain why after more than 2 years this has started happening. I am not doing anything different so can you knock it off - it's bloody annoying.

Nevalistis

#3 - Oct. 10, 2010, 1:45 a.m.

Have you perhaps moved or traveled recently, Serbitar? There are times when sudden, unexpected changes from your login area might cause this message.

Or, it could be someone other than yourself is in fact trying to access your account. It's difficult to tell, but that is part of what this system is designed to do - shut down those who would compromise accounts before they can even get to your gear or gold. It may be worth giving your security another look-over, if you have not yet done so already.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

Nevalistis

#9 - Oct. 10, 2010, 1:53 a.m.

Q u o t e:
I login from work on several different pc's and yes we moved buildings recently. Can you unflag it as really its getting to be a pain in the butt - especially when you throw in all the sudden random disconnects im also getting now. Are the two related ?

I'm afraid I can't provide direct assistance, as my role here is primarily to provide advice and moderate these forums, but if you are having an ongoing issue, it might be best to contact Billing & Account Services.

Billing & Account Services

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Phone: 1-800-592-5499
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E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml