#0 - Oct. 7, 2010, 6:46 a.m.
Battle.net Account - Password Reset
We have reset the password for the Battle.net account associated with this email address. To choose a new password, please click the following link and follow the instructions:
[Removed]
If you did not request the reset, it is possible that this Battle.net account has been accessed by someone not authorized to do so. If you notice issues with the Battle.net account or associated games after logging in with your new password, please contact the appropriate support department for assistance immediately: http://us.blizzard.com/support/article/30791
Please remember that it is your responsibility to keep your login information confidential. You may not share access to the account with anyone who is not expressly permitted in the Battle.net Terms of Use and the Terms of Use for the games you play. You are also responsible for every use of your login information, whether you have authorized it or not.
COMPUTER AND ACCOUNT SECURITY:
Account compromises can occur when a player shares login information with an unauthorized third party or plays on a computer that has a virus, Trojan, or keylogger. In a case where you believe your account has been accessed by an unauthorized party, we would like to suggest that you review the following pages for various security awareness tips (as well as how to recover in-game items or characters) before you log back into the account:
- Security Checklist: http://us.battle.net/security/checklist.html
- Types of Account Thefts: http://us.battle.net/security/types.html
- Account and Computer Security: http://us.blizzard.com/support/article/30794
- What to do if the Account has been compromised: http://us.blizzard.com/support/article/30796
- Account Security and Recovery FAQ: http://us.blizzard.com/support/article/30791
- Email Address Security: http://us.blizzard.com/support/article/30814
We highly recommend adding a Battle.net Authenticator to an account as it is the highest level of security we currently offer. For more information, please visit: http://us.blizzard.com/support/article.xml?tag=BLIZZARDAUTH.
Billing and Account Services can be reached directly at 1-800-592-5499. Players in Australia and Singapore should call 1-800-041-378 and 800-2549927 respectively if unable to connect via the first number. Our representatives are available seven days a week, between 8:00AM and 8:00PM Pacific Time. Alternately, our support team can be reached via email at [email protected].
Thank you,
another saying my password was changed
Hello **************,
This is an automated notification regarding the recent change(s) made to your Battle.net account: {email removed}.
Your password has recently been modified through the Account Management website.
*** If you made this password change, please disregard this notification.
However, if you did NOT make any changes to your password, we recommend you contact Blizzard Billing & Account Services for assistance keeping your account as secure as possible.
For more information, click here for answers to Frequently Asked Questions or to contact the Blizzard Billing & Account Services team.
Account security is solely the responsibility of the accountholder. Please be advised that in the event of a compromised account, Blizzard representatives typically must lock the account. In these cases the Account Administration team will require faxed receipt of ID materials before releasing the account for play.
Sincerely,
The Battle.net Account Team
Online Privacy Policy
the links in both point to battle.net
one to /account/support and the other to the password recovery page
shortly after both of those i got another email
An Account Recovery Form has been submitted for Battle.net account
What does this mean?
We received a report that this account has been compromised, and we are taking the appropriate steps to help restore your access to this account as quickly as possible.
What steps did we take?
The password for this Battle.net account has been reset. Please check your email account for a message regarding your new temporary password. We strongly recommend that you create a new password after you log in.
In addition, we opened a Battle.net service ticket to restore your World of Warcraft character(s) and item(s). Your ticket number is 7150391. We'll send you another email when the process is complete, which under normal conditions usually takes 10 to 12 working hours (but please allow up to 2 working days). You do not need to open an in-game service ticket.
Why can’t I log into the game?
In some cases, including when the account was used in ways that violated our Terms of Use, you may not be able to log into some login-protected services (such as World of Warcraft) until all restrictions on the account have been removed.
What do I need to do now?
After you change your password, if you notice any unauthorized transactions on this account, please give us the time to address them from the service ticket prior to filing a duplicate request in-game. In addition, you can find some suggestions on improving your computer's security on our account security website, http://www.battle.net/security.
After that, we hope you can rest a little easier. You've just helped us get you back into World of Warcraft and this Battle.net account as soon as possible.
If you have any additional questions or concerns, our contact information can be found here: http://us.blizzard.com/support/cs.
Thank you,
The Customer Support Team
the first 2 were from "Blizzard Entertainment" and the recovery one from "[email protected]"
the source looks legit on all of them
1st one
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0xO0Q9MTtTQ0w9MQ==
X-Message-Status: n
X-SID-PRA: Blizzard Entertainment <[email protected]>
X-AUTH-Result: NONE
X-Message-Info: JGTYoYF78jGEhCL50HbvXGUq2esXTqC2PgwCugEgsMi7t5ZffKF0AOOh9L18GrDv3HEYom2elXXEvZxyQdITnpazzq2v8yRcKEf6SPrQ+GM=
2nd
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0xO0Q9MTtTQ0w9Mg==
X-Message-Status: n
X-SID-PRA: Blizzard Entertainment <[email protected]>
X-AUTH-Result: NONE
X-Message-Info: JGTYoYF78jEPbZS3hDcxrLPMYMtTOK2s7HKshTvFMdbOs+gZueKDB6PXYaBrEz4j2k3ES+fb8oYU4vyjm9wlwSdoYkTR43bFBncIW5/n05M=
and 3rd
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0xO0Q9MTtTQ0w9MA==
X-Message-Status: n
X-SID-PRA: [email protected]
X-DKIM-Result: None
X-AUTH-Result: NONE
X-Message-Info: R00BdL5giqqKCD/Wy0S2cSrkJ7eP1JSO09lVIPpvgKj8sNCQdxEGL6lPC8b9kOdYVAkCA4z0+FWCZqJQ1PxWxqvxcisyXCjaW9LxLagg7VQ=
i did not make any changes at the time of the emails. when i seen these in my email i started a scan of my pc. when that was done i changed my email password, then my battle.net password then changed my email address to another one.
i'm not sure if this was someone trying to hack my account or just the normal spamming attempt ( i normal don't receive spam on my wow account) i do have an authenticator and have for a while now
if anyone has any input on the emails as to being real or fake or if a blue could let me know if there is really a recovery out there for my account as far as i can tell nothing is missing i did log on as an alt and checked the guild's last login time for my mains and none had been logged in
[b]sorry if thats a pain to read and it so long wanted to get as much in as i could
