#2 - Oct. 4, 2010, 10:51 p.m.
I'm not entirely certain what you may be experiencing, Tinolyn, I did check the realm out and even went to the location you are in. I did not experience any unusual latency and I was unable to find any reports from other players.
That is not to say that this may not be an issue realm side, Tinolyn, only that I am unable to verify it at the moment. As suggested please use the Report Lag feature to report this.
This feature may be located by clicking on the Help Request option. This option is located in the small navigation tray near the bottom of your screen and symbolized by a red question mark icon.
This will bring up the In-Game Knowledge Base window, a database full of support articles for your reference. Four options will also appear towards the bottom of the window:
• Talk to a GM
• Report Issue
• Report Lag
• Character Stuck
Selecting the Report Lag button will open up a new intractable window in which you will be asked to specify what type of latency you are experiencing. You will be able to select from the following options:
• Loot
• Auction House
• Mail
• Chat
• Movement
• Spells and Abilities
After you click on one of these options, your report will be issued immediately and the selection will result in a confirmation window which will be displayed for your acknowledgement. If more than one form of latency is being experienced, a report can be issued in each appropriate category. These reports will not be accompanied by a Game Master interaction, but instead will utilized as a diagnostic tool by our Realm Technicians to help potentially identify underlying causes of latency so that they may be addressed.
