Hacked - account recovery failed?

#0 - Oct. 2, 2010, 5:44 p.m.

I sent in a recovery form this morning on my battle.net account. I sent in a recovery request, I changed my password (with the link the request gave me) and ordered an authenticator. However, I just got this email from [email protected]
Apparently Blizzard tried to recover the wrong account on my Battle.net. One that has been inactive for over 2 1/2 years.
I sent in another request using my CD Key instead of secret question but I haven't gotten any confirmation email.

Q u o t e:
Greetings,

Account: name removed

Thank you for contacting the World of Warcraft Game Master Department and for bringing this matter to our attention.

We have reviewed our logs of your account, and we were able to determine the following:

No gold was removed
No items have been deleted, sold, traded
No unauthorized character transfers
No profession changes
Guild banks associated with your characters are intact

Fortunately, it appears as though your account has been unharmed.

For further information please check our Restoration Policy located at (http://us.blizzard.com/support/article/20457)

Please remember that the security of the account you are using is crucial. Please review the following articles to ensure the security of your account: the http://us.battle.net/security/checklist on our Account Security site at http://us.battle.net/security/.

Thank you again for contacting us.

Regards,
Game Master Korivaren
Customer Services
Blizzard Entertainment

Harlsoco

#1 - Oct. 2, 2010, 6 p.m.

From what I am able to determine, Velendra, was that both accounts were investigated as a result of the webform being submitted.

When the Game Master emailed you with the results they referenced the inactive account rather than the active one. Give me a moment to check on this for you to be certain each account was reviewed. I will update the thread when I have more information.

Harlsoco

#3 - Oct. 2, 2010, 8:06 p.m.

Thank you for your patience, Velendra.

An investigation was conducted on the active account and the restorations have been completed. You may wish to check your email as further details can be found there. :)

Harlsoco

#5 - Oct. 2, 2010, 8:45 p.m.

Q u o t e:

The hunter did not receive any of his armor or weapons back.

You should be all set now, Velendra. :)