Account locked 2 times in 5 minutes

#0 - Oct. 1, 2010, 8:25 p.m.

In the past I had this problem before, but now it's just getting ridiculous.

I live in China because of work and I am using a VPN service, sometimes when the vpn servers are down or just not working properly I use my CN IP. I already explained this on the phone 50 times a couple months back and there was no issue. I know it's to go against the farmers and all that stuff, but this is just not fun anymore.

The good thing is, is that I don't need to go and call to reset my password. This has been automated, but joy is that fun!

I do 1 quest, I get locked. I reset password via web, go log in again and do another quest. Locked again.

Is there anything that blizz can do?

Thanks in advance

Roraks

#1 - Oct. 1, 2010, 8:45 p.m.

Based on your login history, Alzbek, battle.net is working as intended.

Q u o t e:
Is there anything that blizz can do?

You may contact out Billing and Account services. With additional verification, they may be able to help prevent the amount of account locks you experience.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:

[email protected]

https://us.blizzard.com/support/webform.xml

Roraks

#3 - Oct. 1, 2010, 9:16 a.m.

Q u o t e:
I'm asking if something can be done to the constant locking ... not if battle.net is working or not. I know I can log into my account.

Correct. Again, you may contact out Billing and Account services. They can further look into this issue and help prevent the amount of account locks you experience.

Account locks are done for security purposes, Alzbek. I was stating that based on your login history the account locks are deemed appropriate or working as intended. My apologies for the confusion.