Account Name Alias

#0 - Sept. 30, 2010, 4:07 a.m.
Blizzard Post
Hello!

I was wondering. I'm certain a good portion of the player base may have used an alias when creating their account. Many people, including myself, don't feel too comfortable about revealing their name online no matter how legitimate a company might be, as I'm sure Blizzard is.

However, in a case in which Blizzard may ask for identification to prove ownership of an account, how would one go about doing so? If an alias was used there is no identification available. Would CD keys suffice? Or would another method be required?
#3 - Sept. 30, 2010, 4:23 a.m.
Blizzard Post
Though I understand the notion that providing any factual information online can lead to identity theft, etc... but the fact remains that regardless of if you feel comfortable enough or not, Katelyn, when you create an account you are agreeing to abide by the policies listed. Those policies include that:
Q u o t e:

You represent that you are an adult in your country of residence. You agree to these Terms of Use on behalf of yourself and, at your discretion, for one (1) minor child for whom you are a parent or guardian and whom you have authorized to use the account you create on the Service.


And:
Q u o t e:
When creating these accounts, you may be required to provide Blizzard with certain personal information, financial information and an unused Authentication Key provided to you by Blizzard. You agree that you will supply accurate information to Blizzard when requested, and that you will update that information promptly after it changes.


http://www.worldofwarcraft.com/legal/termsofuse.html

If you are not using accurate information you are technically in violation of the policy that you agreed to abide by be we an online company or an establishment that you went in and filled out paperwork with at a desk. Now this generally will not result in the immediate closure of the account but it can create an issue for you if you ever need to verify that you are the registered user of the account.

In some cases the account may need be locked and will usually only be unlocked if you are able to provide appropriate verification.

If you have your CD key, and can answer account specific questions I highly recommend contacting our Billing and Account Services, they should be able to help update your account information.

You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) 7AM-8PM (PST/PDT) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.