Blizzard, I've lost all respect for you.

September 27, 2010 My close friend and roommate was finally convinced by me to come back to wow after his short 1 month break. He went to battle.net to reactivate his wow account and to his surprise could not log in. I told him that he could probably just email blizzard and they could help him get it back. We checked and found out that the online web form/email can take as long as 7-10 days for a response. So he decided to call blizzard instead. He talked to a very nice representative, who after answering some security questions and reciting his cd keys, changed the email back to the original one and reset the password. He informed him that it did not look like a "foreign" hacker took the account but rather someone that he quite possibly could know. We later found out it was indeed a "friend" who attempted to steal the account.

Awesome, my friend got his account back right? Wrong. He proceeds to reset the password and subscribes for a new monthly recurring plan. After logging in he discovers that his characters had been transfered. I feel partly responsible for urging him to transfer to a new server with me and some friends asap so we could raid on Tuesday, September 28. He paid $25 for the server transfer and then proceeded to pay $30 to get the character on the same faction. This was done around 11-11:59 PM on Monday so he could raid with us the following day.

He wakes up the next morning and checks his email as usual and finds that there has been a lock put on his account. He is informed he must submit information proving that it is indeed him for the account to be unlocked. The email was sent at 3:06AM MST. Less than 4 hours from when they had APPROVED both the Server Transfer and the Faction Change.

To make a long story shorter it turns out that he is being accused of selling the account. Blizzard will not release ANY information as to how they came to that conclusion. Just that they did and the account is Banned permanently. The account closure email was received before 12PM MST. That means that within 12 hours of APPROVING a $25 and $30 expenditure on the account they banned it permanently.

As you probably can assume he is extremely mad and I feel for him. I am writing this to see if there is anything he can do to get his account back or at least the $55 he spent refunded. If there is anything I can do personally to help him I hope a GM will let me know.

Thank you for your time.