TCG Loot Card Problem

My fiance` and I bought 2 starter decks for Scourgewar and received among the booster packs within the boxes three (3) of the mini-mount Raptor "Tiny". Once we revealed the codes on them and tried to redeem them, we discovered 2 had already been redeemed before we'd even opened the boxes. We were only able to redeem one (1) of the raptors, and frankly, we feel fairly cheated out of that. We'd like to have our codes replaced so we can actually have the mounts we've purchased. Thank you for your attention to this matter.